Refund policy

Returns Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at katolickacodziennosc@gmail.com.

Returns should be sent to:

Katolicka Codzienność
89 Raczynskiego Street
60-465 Poznan
Poland

If your return is accepted, we will provide you with return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at katolickacodziennosc@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care products (such as cosmetics)

  • Hazardous materials, flammable liquids, or gases

If you have any questions about whether a specific item can be returned, please contact us before making a return.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

To qualify for this right, the item must be returned in the same condition in which it was received: unused, with all original tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at katolickacodziennosc@gmail.com.